This Welcome Kit is designed to get you completely set up with FiberNET cable, internet, and phone services. It includes:
- Welcome Letter (PDF)
- Channel Lineup (PDF)
- Troubleshooting Tips (PDF)
- FiberNET MAX Video User Guide (PDF)
- FiberNET IPTV Quick Tips (PDF)
- Phone User Guide (PDF)
- Home Phone User Guide- 2024
- Business Phone User Guide- 2024
- Email Setup
- User Guide FiberNET Business Cloud Communications 2024
- Watch TV Everywhere (PDF)
- Terms & Conditions (PDF)
- Battery Backup (PDF)
- Robocall Mitigation Prohibitive Activities Terms and Conditions (PDF)
FiberNET services are billed in advance and separately from your Electric and Water Services. Please be aware that your first bill will be higher than your normal FiberNET bill due to the fact that advance billing will charge your account from the date of your actual connection to your first billing date, and also the first month in advance. For example, if you are connected on the 15th of the month, you will be billed from the 15th to the 1st day of your billing cycle plus one month in advance. After this first bill, your statement should be in the amount of the services you are subscribing to plus any applicable taxes and fees.
If you have any questions or need assistance with your new services, please contact MU Customer Service at 586-4121.
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