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Home Wifi

MAX Home WiFi

The mesh WiFi system comes with a free Super Pod and access to a host of advanced features and protection. Enjoy stronger internet and a safer connection.

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MAX Whole Home WiFi Benefits + Features

AI SECURITY™

From halting suspicious activity to quarantining compromised devices, MAX Home WiFi helps prevent and knock out threats in an instant.

SMART HOME PROTECTION

From TVs to toasters, everything is internet enabled these days. MAX Home WiFi offers an extra layer of security for all your connected devices. More protection, less stress.

BETTER ONLINE PROTECTION

Enjoy a better, safer internet experience with more protection against threats like malware, ransomware, phishing attempts and cryptomining.

AD BLOCKING

MAX Home WiFi helps to filter out content coming from known ad servers, meaning less risk and less annoying pop-ups.

* Parental Controls only work on devices connected to the Max Home WiFi system.

** Individual device speeds may vary.

PLUME ADAPTIVE WIFI™

MAX Home WiFi is more than a traditional mesh WiFi system. It learns and adapts to how you use it, sending signal to where you need it most.

PARENTAL CONTROLS*

Set internet usage limits while at home. Restrict content on specific devices.

MOBILE APP**

Tons of power and easy-to-use. Simple to set up and simple to enjoy. See whose devices are at home. Monitor your usage and performance from home or from anywhere. Manage all your features in seconds with the Plume® app.

24/7 SUPPORT

MAX Home WiFi is supported 24x7x365 by your trusted local FiberNET support team. Residential use only. For more information call 423-586-4121 option #2.

Product FAQ

How much does MAX WiFi cost?

MAX Home WiFi costs $9.95 per month and is perfect for most homes. You get one Super Pod and access to a host of advanced features and protection which will let you enjoy more of your FiberNET internet connection and stay safer in the process. Additional MAX Home WiFi Super Pods can be added to cover larger homes for only $3.95 each per month.

Does MAX Home WiFi replace my current WiFi router?

Yes. MAX Home WiFi is a mesh WiFi system that replaces any current WiFi access points.

As a FiberNET internet customer, do I have to subscribe to MAX Home WiFi?

No. Customers that wish to purchase and manage their own WiFi system can do so. FiberNET will be responsible for internet connectivity to the customer’s demarcation point.

What's included with MAX Home WiFi?

MAX Home WiFi includes one Super Pod and access to parental controls, online protection, advanced smart home protection, ad blocking, and advanced WiFi management tools via the highly rated Plume app.

What makes MAX Home WiFi different from my traditional Wi-Fi router?

Single router WiFi systems can give you the speed you need as long as you’re close enough to the router. WiFi extenders or repeaters can improve coverage, but are often complicated, unreliable, and degrade performance. Plume is a cloud coordinated WiFi system that replaces your current router and gives you stable and consistent WiFi coverage and speed in every room within your home using blazing fast tri-band SuperPods coupled with auto-channel hop technology.

Who is Plume?

Plume is our technology partner in bringing MAX Home WiFi to our customers. We chose them because their cutting-edge software and hardware provides a home WiFi experience that is miles ahead of anything else available today.

What devices work with MAX Home WiFi?

All of your WiFi enabled devices should have no problem connecting to MAX Home WiFi.

How does MAX Home WiFi protect against cyber threats?

MAX Home WiFi utilizes AI security to provide real-time threat protection against crypto-mining, ransomware, malware and more to the devices connected to your home network.

How does MAX Home WiFi protect my Smart Home devices?

Advanced Internet of Things (IoT) protection defends your smart home devices like cameras, baby monitors and locks against hackers and cybercriminals.

How do MAX Home WiFi Parental Controls work?

MAX Home WiFi allows you to set up parental controls on a person, an individual device, or even for a whole location (e.g., your child’s bedroom).

Can Pods be placed outdoors?

No. Pods are not meant for outdoor use and should not be placed outside of your home. To extend WiFi coverage to an outdoor location, place one of your Super Pods on an inside wall outlet that is closest to the outdoor area where you would like to extend WiFi coverage.

Set Up FAQ

What is Max Home?

Max Home is FiberNET’s solution to providing a whole home mesh WiFi system that allows our customers more control over their internet service and WiFi experience.

What additional hardware is needed?

FiberNET will provide you with 1 Max Home node that will replace your home wireless router. Additional nodes can be added to ensure wall to wall coverage wherever you need WiFi in your home.

How do I access my network configuration?

Customers will use the Plume WiFi application from the Apple / Android store. Once logged into your account the application will give you an abundance of tools and information about your network.

There are 2 Ethernet ports on my node, what are they used for?

One port will be used to receive the internet connection FiberNET runs into your home. The other port can be used to connect a device, a switch or even another node if you wish for it to have a hardwired connection. It does not matter which port our internet connects to on the node since the node will automatically determine our internet connection and the internal network connection.

Do additional Max Home nodes have to be wired together in order to work?

No. Max Home is a true mesh system. A single node will be wired to our internet connection, any additional nodes can simply be plugged into an electrical outlet and if it is within WIFI range of the network being emitted the node(s) will mesh together to emit the same WIFI network throughout your home.

Is there a limit on how many nodes I can have in my house?

Yes, but the limit is rather high. You can have up to 32 nodes in a home.

What is the average WIFI range of a node?

Approximately 30 – 40 feet. Distances will vary depending on the environment.

What are the tech specs of the node?

What is the small light for on the front of the node?

A green flashing light indicates the node is either trying to connect, being named or optimizing. A red light would indicate a problem with the node, please contact support. If you do not see a light and do not see your WIFI network being broadcast to your devices check power to the node. If you do not see a light and your network is being broadcast this is normal.

How do I set up the mobile App?

Find full details on how to set up the mobile app in this PDF.

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