April 3, 2020 - Board Signs Customer Assistance Policy
April 3, 2020 - In response to COVID-19, the Board signed a policy to provide our customers assistance during this uncertain time. This policy puts into place, for the time being, no disconnects for non-payment and suspension of late fees for electric, water, and sewer for residential and small business customers, including FiberNET. This policy will be revisited each month by the MUC Board to determine whether to continue or rescind. Although disconnects and late fees are temporarily suspended, all bills are still accruing; therefore, customers should continue to make payments to prevent a larger bill when this policy is rescinded.