Have an emergency?
Call us 24/7 at 423-586-4121 for emergencies, service needs, utility support or tech support.
Email support available during office hours.
For Utility: customerservice@musfiber.net
For FiberNET: customertechsupport@musfiber.net
Office Hours: 8am to 5pm Monday, Tuesday, Thursday and Friday
9am to 5pm Wednesday
Holiday Schedule
Christmas: Mon.-Tue., Dec. 25-26, 2023
New Year’s Day: Mon., Jan. 1, 2024
MLK Day: Mon., Jan. 15, 2024
Good Friday: Fri., Mar. 29, 2024
Memorial Day: Mon., May 27, 2024
Independence Day: Thur., July 4, 2024
Labor Day: Mon., Sept. 2, 2024
Thanksgiving: Thur.-Fri., Nov. 28-29, 2024
Christmas: Wed., Dec. 25, 2024
Report an Outage
Report NowNon-Emergency Contact Form
Use this form as a non-emergency way to contact us.
In Person
We are located in the lobby of the MU main office at 433 W. 1st North St. The office is open to walk-in or drive through traffic between the hours of 8am to 5pm on Monday, Tuesday, Thursday, Friday, and 9am to 5pm on Wednesdays.
By Mail
To Mail Payments:
Morristown Utilities Commission
PO Box 59012
Knoxville, TN 37950-9012
By Phone
(423) 586-4121
between the hours of 8am to 5pm, Monday – Friday or 9am to 5pm Wednesday.
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Fiber Plan
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